At Allure Face & Smile, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or become a patient at the clinic.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all applicable privacy laws.

1. Who we are

Allure Face & Smile
45–47 Monument Hill, Weybridge, Surrey KT13 8RN

Email: allurefacesmile@gmail.com
Data Controller: Dr Monica Pais

2. What personal data we collect

We may collect the following information:

Information you provide directly

Name
Email address
Phone number
Appointment preferences
Medical history or relevant health information
Treatment enquiries
Payment details (for treatments)

Information collected automatically (website use)

IP address
Browser type and device information
Pages visited and time spent on the site
Cookies (see section below)

Images & clinical records

If you undergo treatment, we may also keep:

Intraoral photos
Facial photographs
X-rays and scans
Treatment notes

These form part of your medical record and are stored securely.

3. How we use your information

We use your information to:

Respond to your enquiries
Provide dental or facial aesthetic treatment
Book and manage appointments
Maintain accurate clinical records
Send appointment confirmations or reminders
Improve our website and services
Meet legal, regulatory and professional obligations

We will never sell your information or share it for marketing without your explicit consent.

4. Marketing communication

We may email you about:

Upcoming appointments
Treatment updates
News or relevant information about our clinic

We will only send marketing emails if you have opted in.
You may unsubscribe at any time.

5. Legal basis for processing

We process your data under one or more of the following lawful bases:

Consent – when you ask us to contact you or fill out a form
Contract – to provide dental or aesthetic services
Legal obligation – maintaining clinical records
Vital interests – in rare cases involving medical emergencies
Legitimate interests – improving our website or communication

6. How we store and protect your data

We take data security seriously. Your information is stored securely using:

Encrypted clinical software (where applicable)
Password-protected systems
Secure email communication
Access restricted to authorised team members only

We keep your personal data only as long as necessary:

Clinical records must legally be kept for 10 years
Enquiry emails are typically kept for up to 12 months

7. Sharing your information

We may share your data with:

Dental laboratories (e.g., for retainers or aligners)
Referral specialists
Regulatory bodies if required by law
Payment providers when processing fees

We never sell or trade personal information.

Any third parties we work with are GDPR compliant.

8. Cookies

Our website may use cookies to:

Improve your browsing experience
Analyse site performance
Remember your preferences

You can disable cookies at any time in your browser settings.

9. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data (in certain cases)
Object to or restrict processing
Withdraw consent at any time
Request transfer of your data to another provider

To exercise any of these rights, contact us at:
allurefacesmile@gmail.com

10. External links

Our website may contain links to external sites.
We are not responsible for their privacy practices or content.

11. Updates to this policy

We may update this Privacy Policy occasionally.
Any changes will be published on this page with the updated date.

12. Contact us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

allurefacesmile@gmail.com

Allure Face & Smile, 45 Monument Hill, Weybridge, KT13 8RN